Refund and Returns Policy


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your payment account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective, damaged or the wrong size. If you need to exchange it for the same item, send us an email at and send your item to: Fergus University, PO Box 154, Fergus, Ontario, N1M 2W8.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Fergus University, PO Box 154, Fergus, Ontario, N1M 2W8.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.

Facebook Posts

11 months ago

Fergus University
One of our alumni is in Jamaica representing FU! Hope you have a great time. ... See MoreSee Less
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11 months ago

Fergus University
Representing Fergus University in Barry's Bay! Cooking burgers on a vintage Coleman stove. And at -10, that FU hoodie kept me warm! ... See MoreSee Less
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12 months ago

Fergus University
The admin team at FU has been busy over the summer coming up with new wearables for the alumni! We have a total of 5 new products just in time for Christmas - the long-awaited Baseball Hat, Toque, Bandana as well as a really nice BBQ apron... and finally... sweat pants! You can order a pair of sweats to compliment your hoodie and be warm all winter long! The cut-off for Christmas orders will be December 16th, so get your orders in now while there is still time! ... See MoreSee Less
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2 years ago

Fergus University
NEW PRODUCT ANNOUCEMENT! Just in time for Spring. Ladies and Mens Windbreakers. These lightweight and packable jackets are an excellent choice for those windy spring days, or chilly summer nights. Layer these with a nice FU sweatshirt or hoodie, and you will be toasty warm. Available in Black, Gunmetal Grey, Navy and Cobalt Blue. With pricing starting at $40, these are a steal! ... See MoreSee Less
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2 years ago

Fergus University
One day left to take advantage of the free stuff we are giving away for our March Madness sale. Free face mask for every order over $50, and a free canvas tote bag for every order over $100. Plus, stay tuned for new products launching in April. ... See MoreSee Less
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